Shipping and Carrier Issues
Shipping and carrier issues are not covered. Once an order leaves our hands, we are not able to verify what happens to it in transit. We do not offer replacements or refunds for packages that are damaged, lost, delayed, or mishandled by the shipping carrier. We’re happy to provide the tracking information and shipping details you need to file a claim directly with the carrier.
Claims and Photos
All claims are reviewed individually, and photos are required to determine whether an issue was caused by production or by shipping. A claim does not automatically qualify for a replacement.
After Delivery
We are not responsible for damage caused after delivery, including improper handling, misuse, alteration, storage, or accidents.
Normal Variations
Minor variations in color, positioning, or appearance are normal and are not considered defects. Screen colors may also vary slightly from the finished product.
Making It Right
If we make a mistake, we’ll make it right.
One Shot Notes
Because sometimes you only get one shot to say what matters.